FAQ

You can contact our customer service via the following form: https://www.gasbijoux.com/contact.html

As well as :
by email : [email protected]
by phone : + 33 1 40 26 35 79, from Monday to Friday (except for bank holidays), from 10.30am to 5.30pm (French time). In case the line is busy or if you call outside usual business hours, we suggest you favor the contact form in order to receive a prompt answer.

Yes. The data procedure on the gasbijoux.com website follows Internet applicable security agreements. Credit card numbers are not saved on the gasbijoux.com website, but on the secured server of our banking institution.

You can browse the gasbijoux.com website without delivering any personal data. However, when you create an account on the gasbijoux.com website, we collect the necessary data for the billing and delivery of your orders: names, addresses, email addresses, etc. Our privacy policy is accessible on the website.

Click on the link « Forgotten password” situated on the login page. Enter your email address, you will immediately receive an email then click on the link in order to proceed to the modification of your password.

At any time, you can edit the information of your account, by clicking on “Account”, the icon of which is situated at the upper right corner of your screen. After logging in, you will be able to make the desired modifications via the menu.

 You can pay your order by credit card (CB, Maestro, Mastercard, Visa, Visa electron). You can also pay by PayPal.

You can pay by credit card in 3x, 4x, within 15 days or 30 days without any fees from 100€ for theses countries : BE, ES, DE, IT, LU, PT, NL, AT, IE

The gasbijoux.com website ships worldwide. Except for France and the European Union, delivery is based on the Delivery Duty Paid process. Importation taxes are calculated and included in the purchase price. Packages are delivered upon signature. Customers can request a mailbox delivery (precise in the delivery comments in the validation step of your shopping bag).

Orders placed before 12pm are delivered the same day, except for weekends, bank holidays or exceptional information delivered by our services. You will receive an email confirming the order processing as well as its delivery. During the holiday season, please check with our customer service.

For France zone : Gasbijoux.com’s delivery service is provided by Colissimo and Chronopost (express delivery service). You can have your order delivered for free in one of our Gas Bijoux stores. The list of stores providing the Click & Collect service will be displayed when you choose your delivery option (For France only).
For Europe-Switzerland and UK zones : The delivery service is provided by Colissimo and by DHL express or Fedex express.
For the US and Rest of the world zones : The delivery service is provided by UPS express.

Delivery is free from 250€ - £250 (UK zone) - 300$ (US zone).

 

Colissimo	Time	Cost
France	1 to 3 business days depending on your area	6€
Europe - Switzerland	2 to 4 business days	10€
UK	2 to 4 business days	£10
Others countries	3 to 5 business days	20€

 

Chronopost /Fedex & DHL Express	Time	Cost
France	1 business day if the order is placed from Monday to Friday before. Otherwise, 2 business days.	9€
Europe - Switzerland	1 to 3 business days	14€
UK	1 to 3 business days	£14
United States	2 to 3 business days	$20

 

UPS Express	Time	Cost
United States	2 to 3 business days	$20
Others countries	2 to 5 business days	25€

 

If you wish to follow the delivery of your order, check “My account” and then “See my orders”. For Colissimo and UPS deliveries, Gas Bijoux will send you an email as soon as the package is shipped, giving you a delivery tracking number. For the delivery itself, the information will then be given by Colissimo and UPS.

After completing your shopping cart, when selecting the delivery method, choose the Click & Collect option. The list of our stores that provide this service will be displayed, so you can select the store of your choice and have your order delivered there for free. This service is only available in our stores in France (except for our store in Saint-Tropez).

For the stores in Paris, it takes 1to 2 working days.
For stores outside of Paris, it takes 3 to 5 working days. You can ask our customer service for a more specific delivery delay depending on the store.

As soon as we receive your order in our store, we will send you an email confirming that your order is available. You have a period of 15 days to collect it. To collect your order, you will need to bring an ID and show the email confirming that your order available. A reminder will be sent after 10 to 15 days and after a period of 28 days, your order will no longer be available in the store and you will be automatically refunded.

After receiving your Click & Collect order in one of our stores, if you are not satisfied with the order, here are the available options:
- The Store option: possibility to exchange your items depending on availability in the store or issue a voucher that can only be used in one of our stores for a period of 1 month.
- The E-shop option: The store will take care of returning the items you ordered from our e-shop. You will have two options: ask for a refund which will be processed by the E-shop department within 15 days or request a voucher that can only be used on the E-shop for a period of 4 months.

You have the possibility to return any order on the gasbijoux.com website in the 15 days following the delivery date.

Any non-compliant return or unfit for resale (damaged, used or dirty) will not be submitted to return nor credit and will thus be redelivered at your attention.

According to the provisions of the L121-21-8 article of the French Code of Consumption, products made for special orders (made-to-measure customized links) cannot be exchanged, nor reimbursed.

Any purchase made on our eshop cannot be exchanged or refunded in our Gas Bijoux stores or in one of our retailers (France & world).

For Other countries:

Please send a request before with your order number to [email protected]. We will be happy to provide you with all the information you need to proceed your return.

For US :

Please send a request before with your order number to [email protected]. We will be happy to provide you with all the information you need to proceed with your return.

For France & Europe :

Any return request must be declared beforehand.
In order to request a return, log into your personal account, and conduct the return procedure:

• My account
• My orders
• Click on « Preview » for the concerned order
• Click on « Return »
• Finally click on « New return request”

You can request :

• A refund: return costs are at your charge.
• A credit note valid on the gasbijoux.fr website only: a return label for a prepaid return will be sent to you.

Once your return request is accepted, you will receive an email detailing the procedure to return your package. Whatever return type, the product must be returned in its original condition and package, accompanied by the printed return form « Print RMA » or a note detailing your return number, name, address and the reason for the return.

Upon reception of the returned product, the reimbursment will be made according to the will of the buyer in the form of:

• Credit note available 4 months on the www.gasbijoux.fr website.
• A refund credit directly on the bank account or Paypal account depending on the payment mode used for the order. The refund amount will equal the amount of the return product, without penalty, except for the return costs that remain at your charge.
• In the case of a refund or a credit note, except for faulty products of a delivery negligence on our part, delivery costs from the original order will not be refunded.

An email will be sent to you to confirm the refund of your order, or to precise the code of your credit note.

Each order is prepared with the utmost care: tissue paper, a silk pouch, a gift bag, and ready to be gifted to the happy receiver if it’s a present. You have the possibility to indicate if your order is a gift.

You have 2 possibilities :

• By making a traditional order on the e-store. You have the possibility to request an accompanying note that will be printed on a lovely Gas Bijoux card. Upon reception of the gift, the happy receiver will have the possibility to request a credit note to our customer service, if they want to exchange the gift.
• By choosing to offer a Gas Bijoux gift card online. It will enable the happy receiver to freely choose its gift within our e-store’s large selection.

The Gas Bijoux collections are handmade, mostly in our Marseilles atelier. We also collaborate with artisans whose craft is recognized, as well as subcontractors that operate on certain specific procedures.
In all these workshops, the choice of high-quality materials, experimented artisans, and the extreme care delivered to each fabrication stage of our jewelry, perpetuate and renew our unique savoir-faire in the domain of luxury jewelry.
Man’s gesture is present at each stage. Each piece of jewelry bears the GAS BIJOUX label: proportions, color assemblies, compositions, balance (in particular in the making of earrings) call on an expertise and a specific technique. The same care is given to all fabrication stages, each ring selected, each pearl is chosen according to its size and glow.

Thus, a repair will take time in terms of research and craft, in order to deliver its initial spark.

All our pieces are made of gold-plated or silver-plated metal. Their metal base is generally brass and sometimes tin. The posts of our earrings are made of solid silver and then gold-plated for the gold finish. The jewelry is treated to limit allergy issues and does not contain nickel. All our jewelry complies with the current REACH legislation regarding lead, cadmium, and nickel content.

You can contact our After-Sale service via our contact form https://www.gasbijoux.com/contact.html (request type: After-Sale Service – repair request)

As an artisanal company, we offer an exceptional After-Sale service that enables the repair of most Gas Bijoux jewels (except for pieces that are now irreplaceable). We are committed to repairing your jewels years after their purchase, so that you can keep them the longest possible.

For simple After-Sale procedures such as the bonding of a strass, or the cleaning of a barrel, except during the holiday season or exceptional periods, you can count on a delay of 15 days approximatively. For more complex After-Sale procedures (the replacement of a serti-stone, re-gilding, welding…), except during the holiday season or exceptional periods, you can count on a delay of 4 to 8 weeks approximately. These repairs are handled by our artisans in our Marseille atelier.

Our jewels are covered by a two-year warranty, valid from the purchase date. This warranty covers all defaults and defects. However, a breakage or deterioration due to an improper handling will not be covered by the warranty and will result in costs according to the required work. Link bracelets are excluded from this warranty.

In order to know the cost of a repair, we suggest you send a quote request to our After-Sales service department via our contact form https://www.gasbijoux.com/contact.html (request type: After-Sales service – repair request). Do not forget to attach one or two photographs in order to enable us to precisely answer in the shortest delay.

If a sequin or a stone gets detached (after a shock for instance) you shouldn't use strong glue since it definitely alters the jewel and we can't then guarantee the repair. We ask you to rather leave the jewel in one of our stores or to send it to our Customer Service Department where the best will be done to meet your expectations.

Each jewel sent to our After-Sale service, in our Marseille atelier, will first be cleaned with professional machinery, then the silver layer of the strass as well as the residual adhesive will be grinded, in order to leave the area clean for the re-fitting of the strass, the size and color of the strass must be identical, a research by our artisans is necessary for all our After-Sale Service.

In order to preserve the radiance of your jewels, it is necessary to avoid contact with water, humidity and perfume. Perfume, cosmetics, alcohol, chemicals, lemon and further acids, as well as salty water, and especially chlorine, are harmful to your jewelry.
It is advised to put your make-up and perfume on before your jewelry.
It is not advised to wear your jewelry when sleeping, swimming, or when practicing sports.

Many of our creations bear delicate materials: authentic feathers, enamels, mother-of-pearls, natural stones and leathers. It is thus indispensable to avoid alcoholic products, otherwise you will irreversibly see these materials tarnish yellow.
The warranty will not cover these damages independent from the fabrication

Leather is a noble material that gets old and takes on a natural patina with time. Regarding the bracelets with straps: the nylon strap can be in contact with water. However we recommend that it shouldn't be recurrent and long-lasting since it could alter the metal parts.

Your jewelry will bear a lovely patina with time, this is normal. Patina (the golden or silver layer) will tend to disappear with time. The delay in which it will disappear depends on how you care for the jewelry. A diminishing patina is the result of a completely normal wear.

Jewelry naturally oxidizes with air and humidity. We recommend to regularly wash them by delicately rubbing them with a soft and dry cloth to remove oxidation marks. To avoid oxidation, keep the jewelry in a bag or box, away from air.

With a supple brush, we recommend that you from time to time wash the jewelry with cold and soapy water in order to remove accumulated deposits (salty water, chlorin, solar oils) then thoroughly rinse them with clear cold water. Carefully dry them with a dry and soft cloth. Do not use warm water, only cold, or lukewarm water.

Care tips for feathers : we recommend rubbing them gently with a soft, dry toothbrush.

Care tips for stones and mother-of-pearl: These materials do not like sudden changes in temperature and can be treated with a small amount of monoi on a chamois.

If, despite your care, your jewelry remains “blacken”, and except for link bracelets, we can wash them in a special barrel bath (chargeable service). To do so, visit a Gas Bijoux shop or contact the customer service via our contact form:
https://www.gasbijoux.com/contact.html https://www.gasbijoux.com/contact (request type: After-Sale Service – repair request.)

Damp cleaning cloths are also very effective, you can order them on our website.

Except for link bracelets, it is also possible to re-silver or re-gild a jewel, charged service, in our Marseille atelier.

It is possible to change the tie of the bracelets (depending on the availability of the colours) in the Gas Bijoux boutiques. The fee to change the tie is 15 euros (macramé 18€).